Less than 24 hours, in most cases. In the other cases, you should get an immediate response with an acceptable timeline.
Here’s how we do it:
- Simple text changes are usually done before we even reply to the client. It takes 5 minutes. Why would we make you wait?
- Almost all other changes are done within 24 hours (or by the end of the next business day over weekends or holidays. But you still get an immediate reply.
- Anything more complex, we immediately email a proposed timeline, and if the client agrees, we do it. If they need something more, we deliver.
Read our Statement of Intent and see why our clients love us more than their own children.